Shipping policy
Order Processing Time
All orders are processed within 1–2 business days (Monday–Friday, excluding holidays).
Orders placed on weekends or holidays will be processed on the next business day.
You will receive a confirmation email once your order has shipped.
Shipping Rates & Delivery Time
Shipping costs are calculated at checkout based on your location and selected shipping method.
Estimated delivery times:
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Standard Shipping (U.S.): 3–7 business days
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Expedited Shipping (U.S.): 2–3 business days
Delivery times are estimates and are not guaranteed.
Shipping Areas
We currently ship within the United States only.
If you would like to inquire about international shipping, please contact us at:
Delays
We are not responsible for shipping delays caused by carriers, weather conditions, customs processing, or events beyond our control.
Incorrect Address
Customers are responsible for providing accurate shipping information.
AutoGem is not responsible for orders shipped to incorrect addresses provided at checkout.
Lost or Damaged Packages
If your package is lost or arrives damaged, please contact us within 5 days of delivery at:
We will assist you in resolving the issue with the carrier.